Who are you? What’s your experience?
I’m a Senior Systems Engineer and Team Leader with 10+ years of experience in the industry. My experience covers a wide range of skillsets, from networking to servers to cyber security to web development. You can see my online resume here. I’m also a member of InfraGard which is a partnership between the FBI and the Private Sector. For reviews, you can click testimonials at the top of this page.
What is your support plan?
My worry-free plan is a unique plan that gives you tons of services for a flat monthly price. You get automated, encrypted data backups, automatic updates, unlimited email support, 1 hour of remote support per month, rollover hours and credits if you don’t use support, as well as much more. We also have lower-level plans if you don’t think you need full support. Though the most benefit comes out of my main plan. More details here.
What’s or who is the plan for?
Anyone can benefit from it, as it’s designed to offer peace of mind and expertise at a great value. The worry-free plan is designed for consumer usage, but I have multiple businesses working with it as well!
How does it work?
You pay either a monthly fee or yearly fee and you get access to me as your personal concierge. You can then email me when you need something and I’ll assist as quickly and efficiently as possible. Most requests are resolved by end of day. If it requires me to check your computer, I’ll set up a remote session appointment with you or fix the problem unattended.
What will I pay beyond the yearly or monthly fee?
Most people pay nothing beyond the subscription fee. The primary thing you would pay for would be in-person visits, at a discount of course. There’s so much else included, that it’s unlikely you’d pay anything beyond the main fee. It depends specifically how you utilize the service.
How do I benefit from a support plan rather than just paying someone hourly?
The main piece is if you have my backup plan, your backups are managed. You don’t have to worry about your data or getting it back in the event you need it. You also are covered by enterprise grade security software. The other benefit is everything you get for the low yearly price. But best of all, the biggest benefit is peace of mind, you don’t have to worry about forking over a ton of money if something breaks or you have a quick question. In most cases, clients tend to pay less with a support plan than they would with hourly rates. Click here for more.
What if I don’t have something wrong with my computer?
It’s always a good idea to get your computer checked on on a regular basis. There are lots of things that can go wrong behind the scenes that in the future can lead to data loss and frustration. Many of my clients don’t contact consistently, but when they do have something happen, they’re happy to have had the help with no questions asked. There are also a lot of benefits that go beyond the whole “something needs to be broken for me to have support” mantra. Take a look at the full list of benefits by clicking here.
What if I already have data backups going?
It’s never a bad idea to have more than 1 place you back up to. You can still benefit. Click here for my blog entry on backing up.
Can I share my support with friends and family?
On my worry-free plan, Friends and family can use your allotted remote support times as well as email support. If you are a business owner with employees, you can share the time with anyone within your business. Additional hours get billed per our rates.
What are your hours for support?
Responses and unattended work will typically occur through the day as available. We respond to all requests M-F by EoD, excluding holidays. Availability for scheduled in person or scheduled remote sessions can be seen at https://myaz.tech/schedule
What if I have an emergency I need help with outside your hours?
Our support plans can be set up to cover emergencies and urgent matters. Schedule a video call for more info.
Can you support my other electronics such as my Cell, TV, etc?
Definitely. All aspects of your tech life are supported within reason. 😉
Do you do automatic maintenance on my machine?
Yes. Automatic updates, backups, cleanup etc may be performed silently in the background to keep you up and running smoothly.
How often should I expect to hear from you? How will you contact me?
I usually email out specials and checking up messages monthly. 99% of communication will be email. On occasion I may reach out via text.
How can I contact you?
You can submit a ticket at https://myaz.tech/helpme or schedule an appointment at https://myaz.tech/schedule
How fast do you usually respond?
I aim to respond within an hour, though response times will vary depending on time of day and current workload. All requests are responded to by end of day Monday through Friday excluding holidays at latest.
Can I call you?
You can schedule a phone call by chatting with our chatbot or by using the link in the top menu that says request help. Due to meetings and scheduled sessions with clients we are not commonly available for unscheduled incoming calls.
What’s your remote support application?
At current we use ConnectWise Control, formerly ScreenConnect. It’s a small application that connects us to you when you request support. The connection is fully encrypted with bank-level encryption.
What do I get out of letting you purchase a computer for me?
You’ll get your machine set up with the manufacturer crapware removed and optimized for speed, security, and stability. I’ll make sure it’s set up for ease of use and longevity with necessary updates and security.
What’s your cancellation policy?
You can cancel the service at any time up to 30 days before your next billing cycle and after 90 days of the initial term has run. Cancellations take effect at the end of your support period (IE if you pay for a year on 3/21/2020, your service renews on 3/21/2021 and you can cancel anytime between 6/21/2020 and 2/21/2021). These timeframes are to help prevent abuse of services and allow us to provide great rates. Cancelation is not allowed once the invoice goes out to renew, this is because we pre-pay for the services we use to help you. This allows us to keep pricing down. You can see the full cancellation policy in our TOS. You can also see our FAQ specifically on cancelations by clicking here.
Are you affiliated with any other companies with US Tech in the name?
Nope! The site you’re on is for US Tech Support Solutions, LLC. We have no relation to any other companies other than the ones listed at https://yourpersonal.ninja
More info on the companies with the name US Tech in the name can be seen here.