About USTech.Ninja

US Tech Support Solutions, LLC was founded in 2017 to provide businesses and individuals with practical technology guidance backed by real systems administration, cybersecurity, and infrastructure experience.

Today, we operate through two connected brands:

USTech.Ninja provides managed IT, cybersecurity, Microsoft 365 administration, technology strategy, and ongoing support for small and midsize organizations.

YourPersonal.Ninja offers personal technology concierge services and serves as the behind-the-scenes support experience for clients who need direct, hands-on assistance.

Both brands are supported by the same team, systems, and commitment to doing what is genuinely best for the client.

Our Approach

Technology support should be more than reacting when something breaks. We help clients reduce risk, improve reliability, make better technology decisions, and understand what is happening inside their environment.

Our work is built around:

• Practical recommendations without unnecessary complexity

• Security that is actively managed, not simply installed

• Clear ownership of critical systems and vendor relationships

• Responsive support with documented expectations

• Solutions designed around the client rather than a one-size-fits-all package

We work especially well with organizations that have outgrown informal IT support but are not large enough to maintain a complete internal technology and security department.

Why “Ninja”?

The .ninja name was chosen because technology problems rarely follow a predictable path. Solving them requires the ability to navigate around obstacles, understand how systems connect, and find an effective path forward.

That adaptability remains central to how we support our clients today.

From the Founder

“My goal has always been to provide clients with the expertise they need without the unnecessary limitations, confusion, and inflated overhead that often come with traditional technology services.

I want clients to understand their options, receive honest recommendations, and feel confident that their technology and security are being handled responsibly. Many of our long-term clients become more than account numbers. We learn how their organizations operate, protect what matters to them, and become a trusted part of their team.”

Service Standards

We establish clear expectations for response times, communication, scheduling, and support availability based on each client’s service plan.

Managed-service clients receive prioritized support and plan-specific response commitments. Project, hourly, and non-managed engagements are handled according to availability and the terms of the applicable agreement.

For complete details, review our Support Expectations and Service Level Commitments.