Let’s face it: in the world of IT support, we often tiptoe around a simple truthâsometimes, the customer is the problem. While the customer service mantra “the customer is always right” might work for retail, those of us in the tech trenches know better. After years of supporting businesses across Arizona, we’ve collected enough stories […]
Behavioral Truths IT Support Wishes You Knew Read More »
The Credit Card Game: Timing Is Everything We’ve all been there. Your trusty laptop finally gives up after years of loyal service. Your office needs new equipment. Or maybe it’s time to upgrade your company’s cybersecurity infrastructure (something we know a thing or two about). Whatever the case, big purchases are inevitableâboth in business and
The Interconnected Puzzle of Business Growth Let's be real: There's a reason most new businesses don't make it past year five. It's not because their logo wasn't pretty enough or because they didn't try that one viral TikTok marketing trick. It's because sustainable business growth requires a complex, interconnected system where all the pieces work
Introduction: Why Your Website Hosting Matters If you own a business with a website, you’ve probably heard terms like “WordPress” and “hosting” thrown around. But what does it all mean, and why should you care? Think of your website as a store â it needs to be built somewhere. That “somewhere” is your hosting. WordPress
Managed WordPress vs Other Hosting: A Simple Guide for Business Owners Read More »
The AI Boom: Awesome⊠But Also Dangerous AI is everywhere now â helping with customer service, writing emails, analyzing trends. It sounds like a dream come true. But if you’re using it with private or regulated data (like health info, financials, or client records), thereâs a real risk of breaking the rules â and
Why Using AI with Sensitive Business Data Can Be Risky Read More »
As a systems administrator and web developer, Iâm not new to software platforms, business workflows, or how billing systems should work. Which is why Iâm calling out Yelp â and the court system that let them get away with something no ethical company should do to a small business owner. The Short Version Yelp
How Yelp Backed Me Into a Corner â And the Court Let Them Get Away With It Read More »
The Evolving Threat Landscape for Small Businesses Small business owners have enough on their plates without adding “cybersecurity expert” to the job description. Unfortunately, in 2025, that’s exactly what’s being demanded of you. The digital threats targeting small businesses have evolved dramatically, becoming more sophisticated, more personalized, and far more damaging. While large enterprises make
Growing your business isn’t just about working harderâit’s about working smarter. Whether you’re a startup finding your footing or an established company looking to scale, implementing proven growth strategies can make all the difference. Let’s dive into ten actionable approaches that can transform your business trajectory. 1. Create a Detailed Growth Plan Flying blind is
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Understanding Domain Defederation in Microsoft 365 If you’ve ever purchased Microsoft 365 through a partner like GoDaddy or simply want to take full control of your Microsoft tenant, you’ve probably encountered the term “defederation.” In simple terms, defederation is the process of converting your domain from being managed by a third party (federated) to being
How to Defederate Office 365 Using the Latest Microsoft Tools Read More »
Letâs get something straight right now: your crappy communication habits arenât just annoyingâtheyâre dangerous. That ignored email chain? It might be the reason your company gets ransomwared next month. That cybersecurity meetup you blew off because you were âtoo busyâ? Couldâve been where you learned about the vulnerability currently festering in your infrastructure. Disrespect in
The Wake-Up Call Nobody Wanted When the Cybersecurity and Infrastructure Security Agency (CISA) announced multiple federal agencies had been breached in early 2024, it wasn’t just another headline. It was a stark reminder that even organizations with dedicated security teams and substantial budgets remain vulnerable. The attackers had been lurking in these systems for months
The Expectation Gap in IT Support We’ve all been thereâyour system crashes right before an important deadline, or you discover suspicious activity in your email. You call tech support expecting an immediate fix, only to find yourself waiting longer than you’d like for a resolution. Frustration builds, and the relationship with your IT provider becomes