Let’s be honest: picking business internet in Phoenix shouldn’t feel like navigating a minefield, but here we are. If you’ve ever dealt with Cox or CenturyLink’s “customer service,” you know exactly what we’re talking about. The endless hold times, the mysterious fees that appear on your bill, and the classic “oh, that promotional rate […]
You can't scale a business with a "broke" mindset or a chaotic strategy. I keep having business owners come to me saying they can't afford basic support, or they complain about a small monthly fee. Look, I get it. I've been there. I remember looking at a $100/month expense and sweating. But looking back at
Here's a scenario every developer knows by heart: A client calls up, frantic about their "broken website." After twenty minutes of back-and-forth, you discover they're actually upset that their email signature doesn't match their business cards. The real problem? They never learned to ask the right question. Now replace "developer" with "AI" and "client" with
Thanksgiving is a time for gratitude, family gatherings, and… increased cyber attacks? Unfortunately, yes. While you’re planning your turkey dinner and counting your blessings, cybercriminals are counting on your guard being down. Phoenix businesses face unique challenges during the holiday season, and the stakes couldn’t be higher for local practices and firms across the Valley.
Your heart races as you read the headline: “URGENT: Your computer is infected! Download this security software NOW!” Without thinking, you click. Or maybe you’re scrolling through social media when that shiny new gadget catches your eye: suddenly you need it. Sound familiar? We’ve all been there. Technology decisions driven by emotion rather than logic
You're in your backyard when you hear that distinctive buzzing sound. Looking up, you spot a drone hovering above your property. Your first thought might be "Get off my land!" But here's the reality check: drone laws are way more complicated than most people think, and your options might not be what you expect. Let's
Look, we need to have a heart-to-heart about web development. I’m tired of clients being shocked, shocked!, that building a website requires their input. “I didn’t realize how much you’d need from me!” Yeah, well, it’s your website. We’re not mind readers, and we’re definitely not building your digital presence based on vibes and wishful
Web Development SOP: What We Need From You (And What You Can Expect) Read More »
Picture this: Your computer is acting weird, so you call tech support expecting instant magic â a five-minute miracle fix. When they start asking you to restart your computer or check cables, you get frustrated. “Just remote in and fix it!” you think. Meanwhile, the tech support person on the other end isnât wasting your
You know that networking group you joined six months ago? The one with 500+ “active” members, daily posts flying around, and event notifications hitting your inbox every other day? Yeah, the one where everyone’s always liking and commenting on each other’s stuff, but somehow you still haven’t landed a single meaningful business connection. Welcome
Why Online Networking Groups Often Confuse Engagement with Actual Business Value Read More »
Let’s be honest, how many times have you sat through a 30-minute call that could’ve been a 3-minute voice memo? Can’t count how many calls could have been an email. You’re not imagining it. Most business calls are productivity killers disguised as “collaboration.” While everyone’s busy scheduling meetings to discuss scheduling meetings, smart business owners
Save Time with Asynchronous Communication: Why Recorded Messages Beat Phone Calls Read More »
Look, I get it. AI tools like ChatGPT are everywhere, and they’re pretty damn impressive. But here’s the thing that’s driving tech support providers (myself included) absolutely nuts: clients are using these tools to generate support requests that are making everything slower, more confusing, and way more frustrating than it needs to be. If
Why AI-Generated Requests Are Slowing Down Your Tech Support (And What to Do Instead) Read More »
The $3,000 Question That Changed Everything Picture this: A successful business owner calls their trusted MSP and says, âCan you just help me set up GoHighLevel? It should be simple.â Three months later, that âsimple setupâ has evolved into ongoing marketing consulting, SEO strategy sessions, and campaign managementâbilled at premium MSP rates. Neither side is