We, The Provider, are dedicated to working within the constraints of your budget. However, it’s important to understand that staying within these limits might sometimes involve compromises or the need for alternative approaches. Our expertise primarily lies in troubleshooting and diagnosing technical issues. While we endeavor to solve problems, the complex nature of computer systems and varying human elements mean that we cannot always guarantee specific results.
By using our services, you are paying for our time and specialized knowledge. As a result, all time spent on your service needs, including but not limited to consultations and problem-solving attempts, is billable.
Your role in this partnership is crucial. Effectively utilizing our services, actively collaborating, and maintaining patience are key to navigating and overcoming technical challenges. While we strive to provide prompt and efficient support, we must advise that our availability is not always guaranteed. Our overarching aim is to deliver a supportive and satisfactory service experience, covering the full spectrum of services we offer.
Remote support Software – Upon utilizing our services, you acknowledge and agree that: (i) we will automatically install remote support software on your computer to enable more efficient future support without the need for your constant intervention; (ii) this software grants The Provider the ability to remotely monitor your computer for potential threats such as viruses, spyware, disk issues, updates and other improvements at our discretion; (iii) while we may modify system or application data to address technical issues, we will refrain from accessing personal files unless directly related to a service request you’ve submitted or in the event of a potential security concern; (iv) if we detect any potential issues, we commit to notifying you promptly; (v) when you seek our assistance, the software may enable The Provider to automatically log in and address your concerns; and (vi) the software will remain on your device unless you request its removal, although we reserve the right to refuse such requests. By having our software on your computer, you continuously grant The Provider permission to access your device remotely for purposes related to this clause, regardless of whether you have an active support plan in place.
Access – You consent to give The Provider access to install, remove, modify or access your computer for, but not limited to, maintenance purposes. We reserve the right to access or modify any account you provide access to at any time.
Recording – Calls, In Person and Remote Sessions may be recorded for reference and compliance purposes.
Cookies are used on this site to remember when to show popups and for analytics.
Accounts created and provided to you are owned by The Provider unless stated otherwise.
By engaging in communication with The Provider, you grant The Provider explicit permission to conduct vulnerability testing. This includes performing social engineering tests on you and your associated colleagues, as well as executing vulnerability scans on various aspects of your digital presence, such as your website, router, email system, and computer.
Notifications and Chats may be sent to your computer to update you about discounts, system problems, and updates. Don’t worry! It’s rare. If you wish to opt out of these, you may do so by submitting a support request as defined by these terms
Products not supported: while we will do our best to support anything and everything there are always those few problem programs and services, commonly Old Operating Systems, Internet Explorer, Outlook/Apple Mail, and ISP Mail Services. We reserve the right to stop supporting any program or service at any time for any reason.
Information Collected is stored on third party systems until removal is requested.
Affiliate Links. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for The Provider to earn fees by linking to Amazon.com and affiliated sites.
Equipment left with The Provider longer than 30 days with no follow up communication is subject to disposal.
Billable Time. Any requests sent to The Provider are billed based on 5 minutes per email or text message if time is not explicitly tracked or stated. Time is tracked and billed in 15 minute increments.
Scheduled Times on our end cannot always be guaranteed. Please note we may have a +/- 30 min arrival/start.
Outsourcing may be used to meet your needs and/or budget.
