Why Getting Emotional About Technology Decisions Is Risky (And How to Make Smarter Choices)
Your heart races as you read the headline: “URGENT: Your computer is infected! Download this security software NOW!” Without thinking, ...
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Category: Information Technology
Web Development SOP: What We Need From You (And What You Can Expect)
Look, we need to have a heart-to-heart about web development. I’m tired of clients being shocked, shocked!, that building a ...
Why Unrealistic Expectations Make Tech Support Harder (And What Really Goes On Behind the Scenes)
Picture this: Your computer is acting weird, so you call tech support expecting instant magic â a five-minute miracle fix. ...
Save Time with Asynchronous Communication: Why Recorded Messages Beat Phone Calls
Let’s be honest, how many times have you sat through a 30-minute call that could’ve been a 3-minute voice memo? ...
Best Practices for Structuring Business Email Communication
Running a business from a single email address is one of the fastest ways to create chaos. Messages from clients, ...
The First 3 Things to Try Before Calling Tech Support: Your Universal Troubleshooting Guide
Let's be real for a second: when your computer starts acting up, your first instinct is probably to panic a ...
Navigating QuickBooks: Answering Your Most Common Questions
QuickBooks is the financial backbone for countless businesses, but like any powerful tool, it can sometimes present confusing hurdles. Whether ...
Why Working Weekends is Sabotaging Your Small Business Success
The hidden costs of weekend work culture and why protecting your team's time off protects your bottom line Many small ...
If You Can’t Articulate, You Can’t Operate: Why Communication Matters in IT Support
Running a successful business requires mastering many skills: leadership, financial management, strategic thinking, and operational efficiency. But there’s one fundamental ...
From Frustration to Self-Sufficiency: A Research-Based Approach to Technology Support
We’ve all heard it before: “I’m just so frustrated with this technology!” It’s become the universal response to any tech ...
SOP: Fixing Incorrect or Failing Password Autofill in NordPass
Nothing’s more frustrating than clicking login on your favorite website, waiting for NordPass to fill in your credentials, and… ...
Viral Sports & Celebrity Data LeaksâWhat Small Businesses Can Learn from Big Headlines
If you think massive cyber disasters only happen to the Fortune 500 or A-list celebs, think again. Sports leagues, celebrity ...